You can set up the internal and external complaints registration in the Notifications module. By creating a report based on the correct report type, questions arise that need to be answered and - if desired - tasks that need to be followed up. In this article we discuss the standard notification type 'External 8D report (8000)'.

This article describes the administration settings on the 'Process numbers' tab. MKG has number series for the various processes that may or may not be financial year dependent. You can use the MKG standard or apply your own process numbering.