Error message 685

Cause

The error message Administration '%1', fiscal year '%2': General ledger account for '%3' is unknown. can appear in one of the following situations:

1. On a sales invoice. A general ledger account is missing in the debtor group, additional costs, sales group and/or VAT.
2. On a sales invoice. A general ledger account is missing in the sales group.
3. On a term invoice. The general ledger account for 'transaction' is not known due to an administration setting.
4. On a purchase invoice. A general ledger account is missing in the creditor group and/or inventory group.
5. On a production order. A general ledger account for 'man hours'/'machine hours' is missing in the production group.

Solution

The solutions below correspond to the causes listed above:

1. If the general ledger account number for order discount is missing, you can enter it in the debtor group of the debtor. If the general ledger account number for materials is missing, enter it in the inventory group.
2. Add a sales group to the invoice line and press F9 to go to the sales group. Check it and verify if the general ledger account number is entered.
3. If the administration uses the German VAT model, a general ledger account number must be entered in the administration settings in the field General Ledger Account VAT Not Paid (Sales Order » Invoicing » Installment Invoicing).
4. Check the general ledger account in the creditor group of the creditor and/or the inventory group of the invoice line. If the invoice is for outsourcing, also check the purchase group of the invoice line.
5. Verify that all WIP general ledger accounts are filled in the production group.